Refund policy
Return and Refund Policy
Last updated: September 8, 2026
We want you to be satisfied with your purchase. This policy applies to purchases from RIPPLINGTECH PTE. LTD. through tafin.shop. Nothing in this policy limits any non-waivable consumer rights that apply in your country or region.
United States: eligible refund-without-return items
For orders delivered within the United States, the following terms apply only to items whose product page expressly offers a 14-day refund without return. They take priority over the return-shipping, return-before-refund and original-standard-shipping exclusions below for those items.
Contact us within 14 days after delivery through our Contact page or at ripplewabi@rippleclio.com. Include your order number and a description of the request. For damaged or incorrect items, include any available photos so we can review the issue. Do not send the item back.
After we verify your order and approve the request, TAFIN will refund the amount paid for the affected item, its allocated standard shipping charge and refundable taxes to the original payment method, without requiring a return. TAFIN is responsible for this refund; it does not depend on reimbursement from our supplier. Bank or payment-provider processing times may vary.
Items without this offer and orders delivered outside the United States remain subject to the applicable sections below. Nothing in this section limits your non-waivable consumer rights.
Voluntary returns (where permitted by law)
You may request a return within 14 days after delivery if you have changed your mind or selected the wrong item. The item must be unused, in its original condition and packaging, with all tags, accessories and proof of purchase. Contact us at ripplewabi@rippleclio.com before sending anything back. We will provide return instructions and the applicable return address.
For change-of-mind or incorrect-choice returns, you are responsible for return shipping costs. We are not responsible for items lost or damaged during return shipping unless the law requires otherwise.
Inspection and refunds
Do not send an item without receiving return instructions from us. We will issue a refund only after the returned item is received and inspected. Approved refunds are issued to the original payment method. Original standard shipping charges are non-refundable except where required by law. If an item is returned used, damaged, altered, incomplete or with diminished value, we may reduce the refund to the extent permitted by applicable law.
Items that generally cannot be returned
Where permitted by law, we do not accept returns for final-sale items, personalized or custom-made items, perishable goods, digital products after delivery or access, or hygiene-sensitive products that have been unsealed after delivery. These exclusions do not apply where an item is defective, damaged on arrival, incorrect, or where a statutory consumer right applies.
Defective, damaged or incorrect items
If your item arrives damaged, defective or incorrect, contact us at ripplewabi@rippleclio.com as soon as possible with your order number and photos. We will assess the issue and provide the remedy required by applicable consumer law, which may include repair, replacement, store credit or refund. We will cover reasonable return shipping for an item that is defective, damaged on arrival or sent in error where required by law.
UK and European Economic Area customers
If you are a consumer in the UK or European Economic Area, you may have a statutory right to cancel a distance contract within 14 days after receiving the goods and a further 14 days to return them. We will refund the item price and standard outbound delivery charge within the period required by law. You are responsible for return shipping unless we are required to pay it by law. Lawful deductions may apply for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Statutory exclusions apply, including certain personalized, perishable and unsealed hygiene-sensitive goods.
Order cancellations
If you want to cancel an order before dispatch, email ripplewabi@rippleclio.com immediately with your order number. We will try to stop fulfillment, but cancellation is not guaranteed after processing or dispatch. Statutory cancellation rights remain unaffected.
How to contact us
RIPPLINGTECH PTE. LTD.
73 UBI ROAD 1, #07-62, OXLEY BIZHUB
Singapore 408733
Email: ripplewabi@rippleclio.com